Handle revisions for personalized shoutouts by setting a fixed revision count before publishing the offer. Redo the video at no charge only when it fails to match the original request because of your error, such as a wrong name, omitted detail, or broken audio; a changed preference or added scope is a new request.
Product workflow details last verified August 2026.
This policy is one part of selling personalized video messages as a small creator. The full guide covers pricing, request instructions, delivery windows, and the rest of the offer setup.
When should you set your revision count?
Set the revision count before publishing your offer, not after a fan raises a problem. FanBell lets creators set the revision count on a Personalized Shoutouts offer alongside its price and delivery window, making those terms visible before purchase (how FanBell works, verified August 2026).
As creator-operations guidance—not a FanBell requirement—this guide recommends one revision included, free, if the video needs it for most starter offers. One included revision gives you a defined way to correct an honest mistake without creating an open-ended promise to record unlimited versions.
You can offer zero revisions if your shoutouts are short and low-risk, or include more rounds in a higher-priced offer if the price accounts for the additional work. FanBell does not prescribe one mandatory revision number; the creator sets the number at the offer level (Personalized Shoutouts, verified August 2026).
State the policy plainly in the offer:
One free revision if something is wrong on my end.
That wording is clearer than “revisions available.” It tells the fan that an included revision corrects an error rather than providing unlimited rewrites until every preference is satisfied.
What counts as a revision rather than a new request?
Use this offer-policy definition: a revision corrects a creator error that caused the delivered video not to match the fan’s original written request; a new request adds or changes details, tone, length, or scope after that request was submitted.
This is the creator-operations policy recommended by this guide, not a platform-wide definition imposed by FanBell. FanBell’s product control is the offer-level revision count that the creator sets before purchase (how FanBell works, verified August 2026).
| What the fan says | Classification under this policy | What you do |
|---|---|---|
| “You spelled the name wrong” | Revision — your error | Redo the specific fix at no charge |
| “The audio cuts out halfway” | Revision — technical error | Re-record at no charge within your normal window |
| “You said birthday, but it’s a graduation” | Revision — your error | Correct the occasion at no charge |
| “Say it again but more excited” | New request — changed tone preference | Offer a new paid order |
| “Also mention my sister” | New request — added detail | Offer a new paid order |
| “Make it twice as long” | New request — scope change | Offer a new paid order |
Treat these as included revisions when they are your error:
- You misspelled or mispronounced the name.
- You skipped a detail clearly included in the original request, such as the school, pet’s name, or inside joke.
- The audio or video is genuinely broken, inaudible, corrupted, or cut off.
- You used the wrong occasion, such as saying “happy birthday” for a graduation request.
Treat these as new requests under the stated offer policy:
- “Can you say it again but more excited?” changes the requested tone rather than correcting an error.
- “Can you also mention my sister?” adds information that was not in the original request.
- “Can you make it longer?” changes the scope. See how long a shoutout should be if you need to reconsider your standard video length.
- “I want a different version to choose from” requests an additional video rather than a correction.
When the answer is unclear, compare the delivered video with the original written request. If the video objectively missed that request, correct it. If it matched the request and the fan now wants different content, apply your published new-request policy.
Clear request fields make that comparison easier. Use instructions for shoutout requests to collect names, pronunciations, occasions, required details, and tone before recording.
How should you handle the redo?
When a fan identifies a genuine error, acknowledge the specific problem and give a correction time:
Good catch, and thanks for flagging that—I said [error] instead of [correct]. I’ll get a corrected version to you by [time].
Fix only the part that was wrong unless the error requires a complete re-recording. Do not ask the fan to resubmit information already present in the original request.
FanBell’s offer workflow includes a creator-set delivery window alongside the revision count and price (how FanBell works, verified August 2026). Deliver the corrected version within the turnaround you promised, or sooner when practical. For broader turnaround planning, see how fast to deliver personalized videos.
If the fan’s message changes the original request, respond just as directly:
That wasn’t part of the original request, so it would be a new order rather than a revision. I’m happy to record it if you’d like to place one.
This response is a redirect rather than a rejection: it confirms that the original order was fulfilled while giving the fan a clear way to purchase the additional recording.
When is a revision not the right answer?
A revision is not the right response when the underlying request violates your boundaries or falls materially outside the offer you published. Re-recording version 2, 3, or 4 does not solve a request that should not be fulfilled in the first place.
In that situation, stop the revision loop and handle the order according to your decline and refund policy. Examples include off-limits content or a demand substantially outside the service described in your offer. See how to set boundaries for custom video requests for a framework and response language.
Frequently asked questions
How many revisions should I offer on a personalized video?
FanBell does not enforce one universal revision number; creators set the revision count as part of the offer (Personalized Shoutouts, verified August 2026). As creator-operations guidance, this guide recommends exactly one included revision for genuine creator errors on most starter offers. Short, low-risk offers can use zero, while premium offers can include more if their pricing reflects the extra work.
Do I have to redo a video for free if the fan simply does not like it?
Not under the offer policy recommended here. An included revision corrects your error, such as a wrong name, omitted requested detail, broken audio, or incorrect occasion. A changed preference—such as wanting more excitement—or newly added information is a new request. Publishing the revision count and definition before purchase makes that distinction clear.
Can I charge for extra revisions?
Yes. Under this guide’s recommended policy, work beyond the included revision count is handled as a new paid order at your normal price. Explain that the first recording fulfilled the original request and that the additional recording has new or changed requirements. FanBell handles each purchased request as its own order through the workflow described in how FanBell works (verified August 2026).
What if the fan wants a refund instead of a revision?
If you can correct a genuine mistake within your published policy, offer the included revision first. If the underlying request is off-limits or should not have been accepted, decline and refund rather than repeatedly re-recording it. Establish those limits before publishing by following how to set boundaries for custom video requests.
Ready to publish a revision policy that's actually easy to enforce? Create your free FanBell link and set your revision count as part of your Personalized Shoutouts offer.
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